Our commitment
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We review the website regularly and fix issues as we find them.
What we have done
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Text contrast chosen to be readable against our cream and dark backgrounds.
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Descriptive alternative text on product and editorial images.
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Navigation, forms and the Jewellery Box usable with a keyboard.
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Clearly labelled form fields with visible error messages.
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Pages that resize and reflow on mobile and when zoomed to 200%.
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Respect for reduced-motion settings on devices that request it.
Known limitations
Some older product images may not yet have full descriptions, and some third-party content, such as embedded maps or payment pages, is outside our direct control. We are working with providers to improve these.
Other ways to reach us
If any part of the website is difficult to use, our specialists can help by phone, email or video appointment, and can send product information in a format that suits you. Email [email address] or call [phone number].
Our studio appointments can be arranged to suit access requirements. Please let us know when booking.
Feedback
If you find an accessibility problem, please tell us what page you were on and what happened. We aim to reply within 5 working days.
