Private Enquiry
MoonRock Diamonds

Client Services

Everything that happens around the piece itself — before, during, and for as long as you own it.

Private Enquiries

Ask about any piece, or describe what you are looking for. A specialist replies personally.

Book an Appointment

An hour in the studio, or by video. Pieces and stones prepared before you arrive.

Jewellery Box

Gather the pieces you want to discuss, add a private note to each, send them as one enquiry.

Saved Pieces

Set pieces aside as you browse and return to them whenever you are ready.

Delivery and Returns

Insured, signed-for delivery, or collection in person. Terms set out in full below.

Sizing

A complimentary ring sizer by post, or measured in person. One resizing included.

Care and Repairs

Complimentary cleaning and setting checks for life. Repairs by the bench that made it.

Frequently Asked Questions

The questions clients ask most often, answered plainly.

Contact the House

Telephone, email, or a message through the form. We answer every one.

Frequently asked questions

Why can I not buy directly on the website?
Because every piece is made to order around a stone chosen for you. Publishing a fixed price for a fixed stone would mean holding stock we do not hold, and would take away the part of the process we think matters most. An enquiry is answered by a person, usually within one working day.
Four to six weeks for a collection piece, eight to twelve for a bespoke commission. If you are working to a date, tell us early and we will be honest about whether it can be met rather than promise and disappoint.
Fully insured and signature-required, or collected in person from the studio by appointment. We will always confirm the arrangement with you before the piece leaves us. [Delivery regions, carriers and timings to be confirmed by the client.]
Because pieces are made to order we ask that every detail is confirmed with your specialist before production begins. Our full returns position is set out in the Terms and Conditions. [Returns window and conditions to be confirmed by the client.]
We will send a complimentary ring sizer by post, or measure you in person at your appointment. Fingers change size with temperature and time of day, so we measure more than once. One resizing within the first year is included.
Yes. Complimentary professional cleaning and setting inspection for the life of the piece, carried out by the bench that made it. We recommend bringing a piece in twice a year if you wear it daily. Repairs on pieces not made by us are considered case by case.
That is what appointments are for, and there is no obligation attached to one. If a specific piece is not to hand we will tell you what we can show you instead.
Contact the House

Speak to us directly

Telephone

[Telephone number]

Email

[Email address]

Studio

[Studio address]
By appointment only

Hours

[Opening hours]

Book an Appointment
Send a message

Would you rather simply talk?

Begin a Private Enquiry

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